Apartment Repair Requests: What are Reasonable Expectations?

Let’s get started with the basics: Put your request in writing. Wait, let me reiterate, put your request in writing.



If you just mention a repair request in passing to your property management company or owner, you could find yourself down the “he said, she said” path, which is never a fun place to be, especially when you have a leaky faucet that’s driving you bonkers.



After being in the biz for 25 years, we can confidently state that we are experts in this arena and have set up a great protocol for our residents that is both streamlined and convenient. Lightner Property Group requires that its residents put non-urgent repair requests in writing.



If you put your request in writing, below is how the situation will hopefully play out for you as the resident:

• Step 1: You notice that the darn faucet won’t stop dripping.


• Step 2: You WRITE down a repair request. If you are a Lightner Property Group resident, you send your written request to LPG via e-mail, fax or snail mail.


• Step 3 (for the VERY diligent resident): You follow up with a phone call. (If you are an LPG Resident you get an automatic email letting you know your request has been received.)


• Step 4: You wait for your resident manager (if applicable) to give you 24 hours notice that a repair person will be coming to your apartment. You give your resident manager (if applicable) permission to enter your apartment (if you are not able to make the appointment yourself).


• Step 5: You leave and come home to a fixed faucet.

What about an URGENT repair request…




An urgent building problem is something that threatens or could threaten someone’s life or health, or the safety of the property and cannot wait until the next business day for attention. LPG asks that residents first call their resident manager (if applicable) in the event of an emergency. LPG also provides residents with a list of emergency phone numbers to call in the event that a resident manager cannot be reached. LPG has an on-call staff person 24/7 (literally) to respond to emergency calls.



Below are a few examples of emergency repair requests:

• No electricity


• Plumbing problems (i.e. broken pipe, no hot water, heater repair, gas odor)


• Broken window, doorknob or door lock


• Locked out/Lost keys

What are your thoughts? Test out our tips and let us know if you get more timely responses from your property management company or owner.

Comments

[Fort myers property management]

nice article :)

[Kelly Brown]

Hi, interest post. I'll write you later about few questions!

[JaneRadriges]

Hi, very nice post. I have been wonder'n bout this issue,so thanks for posting

[Proactive Residents: Saves Tim]

[...] You may think that it is only necessary to contact them when there is an emergency, or you have an apartment repair request that needs immediate [...]

[lewis]

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